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	COURSE	DATE	LOCATION	CREDITS
	On Demand Video Basis of Influence 4: Consequences of Unintentional Communication On Demand Video			select state
	DVD Basis of Influence 4: Consequences of Unintentional Communication DVD			select state
	Video MP4 Download Basis of Influence 4: Consequences of Unintentional Communication Video MP4 Download			select state
	Audio CD Basis of Influence 4: Consequences of Unintentional Communication Audio CD			select state
	Webinar Basis of Influence 4: Consequences of Unintentional Communication Webinar	12/20/2019	9:00am - 12:00pm Central	select state
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"Fantastic class. Definite eye opener."

Adam Tamas,
Attorney, DST Systems

"The class had a lot of practical application and was valuable in that it gave practical pointers about how to best serve our clients. Implementation of this advice would better the reputation of lawyers as a profession. "

Tasha Pepper Dickinson,
Jones, Foster, Johnston & Stubbs

"This program is terrific, the content outstanding. It provided step-by-step advice about how to create a more successful and rewarding law practice."

Elizabeth Thompson,
Jones Bothwell Dion & Thompson

"One of the best classes I have attended. It was very thought-provoking with real-world scenarios and important human/emotional insights which will be useful in dealing with clients."

Henry Koltys,
Mediation for Resolution

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

Jim Franklin,
Schroeder & Griffith