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"Exceeded my expectations with practical tools on the little things that can dramatically improve communication with clients, counsel and colleagues."
Joseph Green,
Baker, Donelson, Bearman, Caldwell & Berkowitz



"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Jim Franklin,
Schroeder & Griffith



"This course hit the spot!"
Brenda Dominguez,
Arizona Supreme Court



"Class content was excellent. Great breakdown of negotiation tactics and related skills."
Steven Brandstedt,
Litchfield Cavo LLP



"This program discusses ethos, pathos and logos not only in building professional relationships generally, but also makes it relevant to each participant's individual situation. The webinar is interactive and entertaining which is sometimes rare for a program with a basis in ethics. Highly recommended."
Amanda Owens,
White & Allen