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"Fantastic class. Definite eye opener."
Attorney, DST Systems
"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Schroeder & Griffith
"As with the other courses that I have taken with this CLE provider, I found the information contained in this course to be exceedingly relevant in my current practice areas."
"This course demonstrates the importance of pathos in persuasion with realistic examples of how communication and negotiation can go awry, and how it can be righted."
"This course gives lawyers tools to better balance life and work."
King & Spalding