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	COURSE	CREDITS
	Video MP4 Download Basis of Influence 4: Consequences of Unintentional Communication Video MP4 Download	select state
	On Demand Video Basis of Influence 4: Consequences of Unintentional Communication On Demand Video	select state
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"Fantastic class. Definite eye opener."

Adam Tamas,
Attorney, DST Systems

"One of the best—and certainly the most practical—seminars I have taken on negotiation."

Paige Williams,
FedEx Corp. Legal Dept.

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

Jim Franklin,
Schroeder & Griffith

"Great seminar—outstanding presenter!"

Ian Bradford,
Attorney, Fisher-Price

"The program content is suited well for lawyers no matter what area of practice. Both in handling client relationships and adversary relationships with other lawyers. It is a good value. "

James P. Burnett,
Lutz, Burnett, McDermott, Jahn & King