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	COURSE	CREDITS
	On Demand Video Basis of Influence 3: Active Listening and Learning Conversations On Demand Video	select state
	Video MP4 Download Basis of Influence 3: Active Listening and Learning Conversations Video MP4 Download	select state
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"Fantastic class. Definite eye opener."

Adam Tamas,
Attorney, DST Systems

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

Jim Franklin,
Schroeder & Griffith

"The course taught practical guidance and helpful reminders on effective lawyering, and did so in a surprisingly interesting and motivational way."

Lynne Lagarde,
Earl, Curley & Lagarde

"One of the best—and certainly the most practical—seminars I have taken on negotiation."

Paige Williams,
FedEx Corp. Legal Dept.

"One of the best MCLE classes I've ever taken because it has such broad application. It's not just for interacting with clients but with all human beings, and we could all use a primer or refresher on that! As I sat in class I thought to myself: This should be taught in law school. "

Kristin Matsuda,
Attorney