"Practical, sound advice. The best use of my time in a CLE course — ever."

"The instruction was outstanding, giving insight into the components and importance of effective communication and influence."

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

"The class was well-written and presented, and a good use of my time. The communication and persuasion "basics" were a timely reminder that almost any lawyer could use."

"Brian provides excellent psychological examples for why his techniques work in practice. With plenty of years experience negotiating complex transactions and dealing with all kinds of clients, I still learned a good deal about why certain techniques work better than others."