"Insightful, engaging and provocative. Brian is very knowledgable and an excellent speaker."

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

"This course is an eye and ear opener. Common pitfalls with clients will be easier to spot and more easily remedied after taking this seminar."

"Excellent balance of applicable knowledge with real world examples. A fun way to satisfy CLE requirements from my desktop. The instructor was prepared and easy to follow."

"Excellent course. I enjoyed the wide scope of the presentation and the unusual variety of useful information."