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Unreasonable Expectations: A Trusted Lawyer’s Guide to Manage Client Expectations and Creatively Negotiate Superior Results

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The number one cause of client dissatisfaction is unreasonable expectations. This program helps lawyers better manage client relationships by facilitating clients to define reasonable expectations, and also improve negotiation skills to better achieve client objectives. Lawyers will further have the opportunity to examine their own law practice expectations, and learn simple ways to improve life as a lawyer. In this program, you will learn how to:

  • Manage clients to establish reasonable expectations.
  • Negotiate more effectively with other lawyers using a three phase approach that minimizes acrimony.
  • Lead your law practice towards increased success and satisfaction.

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PRICE: $199.00



 

 

2:15 - 3:15   Managing Client Expectations
This section teaches lawyers how to facilitate clients to shift from pie in the sky goals to a more realistic and reasonable range of both substantive and transactional expectations.
3:15 - 3:45   Controlling Difficult Clients
Do you have a few problem clients? Learn a set of very effective tools to control and manage clients who are demanding, needy and otherwise difficult.
3:45 - 4:00   Break
4:00 - 5:00   Three Phases of Negotiation
Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions.
5:00 - 6:00   A More Sustainable Law Practice
Does your law practice sometimes feel unnecessarily rewarding and stressful? In this hour, you will learn effective tools to increase your professional success and your satisfaction as a lawyer.
6:00   Adjourn

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"Excellent examination of the solutions for client satisfaction that are often over-looked during representation."
Ryan Thompson,
Godin & Baity



"Thought provoking, entertaining and informative. The instructor made the material come to life."
Gretchen Jacobs,
Arizona Governmental Affairs



"This class is so much more interesting than 99% of the CLE's I've ever taken. The tools I've learned apply to many areas of my life. Thank you so much!"
Nancy Martinez,
Law Offices of Nancy Martinez



"Exceeded my expectations with practical tools on the little things that can dramatically improve communication with clients, counsel and colleagues."
Joseph Green,
Baker, Donelson, Bearman, Caldwell & Berkowitz



"It is hard to come up with something fresh in a negotiation course. This one offers several gems."
J. Stanton Curry,
Gallagher & Kennedy