Live CLE Seminars CLE Webinars CLE on CD, CLE on DVD CLE on Demand,  CLE mp3, Video CLE mp4

Video MP4 Download

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Negotiate reasonable expectations with clients at the onset of the relationship.
  • Better manage clients with clear communication and ongoing status reviews.
  • Develop leadership skills that inspires confidence in clients.

CLE CALCULATOR

Your State:

Please select your state to see how many credits you would earn.

PRICE: $99.00



 

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









stock photo

"Very informative and effective seminar! One of my favorites!"
Mary Ellen Spiece,
Wilkes & McHugh



"This course gives a thoughtful and well-grounded analysis of persuasion theory. Very insightful."
Lee Mickus,
Taylor Anderson LLP



"Fantastic class. Definite eye opener."
Adam Tamas,
Attorney, DST Systems



"Rather than sit through hours of lecture, do yourself a favor and attend courses by The Likeable Lawyer to gain practical insight to improve your practice."
Jessica Hackett,
Baker Donelson



"Very interesting content that made me think about the PROCESS of negotiation in aways I hadn't before. Essential for all attorneys."
Leah W. Sprague,
Attorney