Live CLE Seminars CLE Webinars CLE on CD, CLE on DVD CLE on Demand,  CLE mp3, Video CLE mp4

Video MP4 Download

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Negotiate reasonable expectations with clients at the onset of the relationship.
  • Better manage clients with clear communication and ongoing status reviews.
  • Develop leadership skills that inspires confidence in clients.

CLE CALCULATOR

Your State:

Please select your state to see how many credits you would earn.

PRICE: $99.00



 

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









stock photo

"This program discusses ethos, pathos and logos not only in building professional relationships generally, but also makes it relevant to each participant's individual situation. The webinar is interactive and entertaining which is sometimes rare for a program with a basis in ethics. Highly recommended."
Amanda Owens,
White & Allen



"Interesting topic for a CLE and passionate presenters. I will benefit from this in all facets of my life, personal as well as professional. "
Jerry Stehlik,
Bucknell Stehlik Sato & Stubner, LLP



"The value of this class is extremely high."
Kenneth A. Miller III,
Miller Law Offices PLLC



"These were two of the best CLE courses I have taken: the advice given was practical and useable."
Pete Giamporcaro,
Reed Smith



"The program content is suited well for lawyers no matter what area of practice. Both in handling client relationships and adversary relationships with other lawyers. It is a good value. "
James P. Burnett,
Lutz, Burnett, McDermott, Jahn & King