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"This is my third or fourth course with the Likeable Lawyer. Just like with my previous experiences, this course caused me to think about an aspect of representing real people - being aware of my clients' expectations that is often forgotten, taken for granted, or assumed to be handled. Thank you for giving me new skills to help me meet and exceed client expectations. "
Lucia McLaren,
Johnson Becker



"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Jim Franklin,
Schroeder & Griffith



"Brian provides excellent psychological examples for why his techniques work in practice. With plenty of years experience negotiating complex transactions and dealing with all kinds of clients, I still learned a good deal about why certain techniques work better than others."
John Lamberski,
Mercer Thompson LLC



"Excellent course with clear, engaging explanation of concepts and practical examples of application. "
Nan Braley,
Greenberg Traurig



"The program exceeded my expectations. I found the speakers very engaging and maintained strong group participation. The Likeable Lawyer programs offer flexibility in meeting CLE requirements combined with the ambiance of a discussion among a small group of peers."
Dale Clemence,
Booz Allen Hamilton