Webinar

Unreasonable Expectations: A Trusted Lawyer’s Guide to Manage Client Expectations and Creatively Negotiate Superior Results

Nov 20, 2020
2:15 pm - 6:00 pm Central Time Zone

Use calculator to show CLE credit for your state.

The number one cause of client dissatisfaction is unreasonable expectations. This program helps lawyers better manage client relationships by facilitating clients to define reasonable expectations, and also improve negotiation skills to better achieve client objectives. Lawyers will further have the opportunity to examine their own law practice expectations, and learn simple ways to improve life as a lawyer. In this program, you will learn how to:

Manage clients to establish reasonable expectations.
Negotiate more effectively with other lawyers using a three phase approach that minimizes acrimony.
Lead your law practice towards increased success and satisfaction.

PRICE: $199.00

Note:All Teleconference/webinar times are shown as Central



2:15 - 3:15		Managing Client Expectations This section teaches lawyers how to facilitate clients to shift from pie in the sky goals to a more realistic and reasonable range of both substantive and transactional expectations.

3:15 - 3:45		Controlling Difficult Clients Do you have a few problem clients? Learn a set of very effective tools to control and manage clients who are demanding, needy and otherwise difficult.

3:45 - 4:00		Break

4:00 - 5:00		Three Phases of Negotiation Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions.

5:00 - 6:00		A More Sustainable Law Practice Does your law practice sometimes feel unnecessarily rewarding and stressful? In this hour, you will learn effective tools to increase your professional success and your satisfaction as a lawyer.

6:00		Adjourn

Jeffrey Stec

Jeffrey Stec, J.D. has been a licensed lawyer since 1992, having practiced in the area of complex-family matters, including estate, divorce, and child custody disputes. Jeff developed his collaborative skills by becoming a certified mediator and strategic planning facilitator, specializing in family issues. Jeff has developed an expertise in the collaborative resolution of disputes, and in addition to his work with The Likeable Lawyer, he is currently a sought-after consultant who works with non-profits and municipalities to fashion solutions to complex organizational and community issues. Jeffrey graduated with honors from the University of Michigan Law School, and earned a Bachelor of Arts in English with high honors from the University of Michigan.

Date: 11/20/2020
Start Time: 14:15:00Central Time Zone
End Time: 18:00:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"This was one of the best seminars I have participated in. The information was useful, practical, insightful and empowering. It was definitely more than I had anticipated or expected."

Therese Picard,
Daley & Orton

"The Trusted Lawyer is easily the best CLE investment I made all year. "

Joseph F. Capello,
Stathopulos & Associates

"The program exceeded my expectations. I found the speakers very engaging and maintained strong group participation. The Likeable Lawyer programs offer flexibility in meeting CLE requirements combined with the ambiance of a discussion among a small group of peers."

Dale Clemence,
Booz Allen Hamilton

"Great material presented in an easy, straight-forward manner to enhance professional relationships with clients, staff and colleagues."

Robert Piacente,
Fagen, Friedman & Fulprost

"I found the seminar to provide very useful insights into people's perceptions of each other and important ideas about how to communicate more clearly and effectively. I would recommend the course to anyone."

Angus King ,
Former Governor of Maine