Webinar

Unreasonable Expectations: A Trusted Lawyer’s Guide to Manage Client Expectations and Creatively Negotiate Superior Results

Oct 26, 2018
2:15 pm - 6:00 pm Central Time Zone

Use calculator to show CLE credit for your state.

The number one cause of client dissatisfaction is unreasonable expectations. This program helps lawyers better manage client relationships by facilitating clients to define reasonable expectations, and also improve negotiation skills to better achieve client objectives. Lawyers will further have the opportunity to examine their own law practice expectations, and learn simple ways to improve life as a lawyer. In this program, you will learn how to:

Manage clients to establish reasonable expectations.
Negotiate more effectively with other lawyers using a three phase approach that minimizes acrimony.
Lead your law practice towards increased success and satisfaction.

PRICE: $199.00

Note:All Teleconference/webinar times are shown as Central



2:15 - 3:15		Managing Client Expectations This section teaches lawyers how to facilitate clients to shift from pie in the sky goals to a more realistic and reasonable range of both substantive and transactional expectations.

3:15 - 3:45		Controlling Difficult Clients Do you have a few problem clients? Learn a set of very effective tools to control and manage clients who are demanding, needy and otherwise difficult.

3:45 - 4:00		Break

4:00 - 5:00		Three Phases of Negotiation Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions.

5:00 - 6:00		A More Sustainable Law Practice Does your law practice sometimes feel unnecessarily rewarding and stressful? In this hour, you will learn effective tools to increase your professional success and your satisfaction as a lawyer.

6:00		Adjourn

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

Date: 10/26/2018
Start Time: 14:15:00Central Time Zone
End Time: 18:00:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"I thought it would be another dry ethics and professionalism course, but it was the most exciting and practical course I have attended."

Richard Crollett,
New Mexico Workers' Compensation Administration

"Rather than sit through hours of lecture, do yourself a favor and attend courses by The Likeable Lawyer to gain practical insight to improve your practice."

Jessica Hackett,
Baker Donelson

"The course was excellent, insightful and lent itself to immediate application."

Tracee Lewis,
Baker Botts

"This was the most valuable CLE course I've ever attended, focusing on the core of our profession—service for our clients."

Maggie Doyle,
Hensel Phelps Construction Co.

"Classes like this -- on human interactions -- are as valuable as any substantive CLE we might take. Interacting with people is fundamental to what we do. The legal profession needs more of this type of teaching. The program is very well curated, and Brian does an excellent job."

Michael Hamilton,
DLA Piper LLP