Webinar

Unreasonable Expectations: A Trusted Lawyer’s Guide to Manage Client Expectations and Creatively Negotiate Superior Results

Dec 08, 2016
1:15 pm - 5:00 pm Central Time Zone

Use calculator to show CLE credit for your state.

The number one cause of client dissatisfaction is unreasonable expectations. This program helps lawyers better manage client relationships by facilitating clients to define reasonable expectations, and also improve negotiation skills to better achieve client objectives. Lawyers will further have the opportunity to examine their own law practice expectations, and learn simple ways to improve life as a lawyer. In this program, you will learn how to:

Manage clients to establish reasonable expectations.
Negotiate more effectively with other lawyers using a three phase approach that minimizes acrimony.
Lead your law practice towards increased success and satisfaction.

PRICE: $199.00

Note:All Teleconference/webinar times are shown as Central



2:15 - 3:15		Managing Client Expectations This section teaches lawyers how to facilitate clients to shift from pie in the sky goals to a more realistic and reasonable range of both substantive and transactional expectations.

3:15 - 3:45		Controlling Difficult Clients Do you have a few problem clients? Learn a set of very effective tools to control and manage clients who are demanding, needy and otherwise difficult.

3:45 - 4:00		Break

4:00 - 5:00		Three Phases of Negotiation Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions.

5:00 - 6:00		A More Sustainable Law Practice Does your law practice sometimes feel unnecessarily rewarding and stressful? In this hour, you will learn effective tools to increase your professional success and your satisfaction as a lawyer.

6:00		Adjourn

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

Date: 12/08/2016
Start Time: 13:15:00Central Time Zone
End Time: 17:00:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"This course is an eye and ear opener. Common pitfalls with clients will be easier to spot and more easily remedied after taking this seminar."

Alexis Johnson,
Attorney

"Interesting. Kept my attention; the film clips and historical examples are great."

Ryan Pierce,
Meckler, Bulger, Tilson, Marick & Pearson

"I found this CLE course to be thought-provoking, beneficial and practical, both as a litigator and as managing partner of my law firm. It far exceeded my expectations."

Melody Hurdle Eagan,
Lightfoot Franklin & White, LLC

"I love your seminars! Best CLE there is! I have been attending CLE since it was first required in Pennsylvania which was many, many years ago. Yours are, without question, the most enjoyable and informative."

Virginia Lederman ,
Associate University Counsel, Temple University

"One of the best MCLE classes I've ever taken because it has such broad application. It's not just for interacting with clients but with all human beings, and we could all use a primer or refresher on that! As I sat in class I thought to myself: This should be taught in law school. "

Kristin Matsuda,
Attorney