"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

"I was thrilled to find CLE courses that actually focused on the human dimensions of legal competence. The courses I took did not disappoint and were full of both theoretical and practical nuggets I have not seen in any other CLE courses."

"My experience with client development was limited before this course, though now (as a result of this program) I feel much more prepared to make rain and develop my own book of business."

"Provides a helpful framework for understanding other interested parties in order to improve resolution of legal disputes, negotiations and interactions."

"Very interesting and informative CLE. One of the best that I have participated in."