Webinar

The Satisfied Client

Dec 11, 2012
8:30 am - 4:30 pm Central Time Zone

Use calculator to show CLE credit for your state.

A Practical and Unique Approach to Managing Clients

The attorney-client relationship is fundamental to the success of your practice. Giving lawyers unique tools to deliver outstanding service and achieve exceptional results for your clients, this highly praised course is rich in content and entertaining in delivery. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

Uncover and map out your client's true objectives so you can more successfully represent them
Manage clients in a way that saves you time and keeps them satisfied
Avoid surly and uncooperative responses by reframing potential pitfalls and making persuasive requests

PRICE: $349.00

Note:All Teleconference/webinar times are shown as Central


8:00		Registration (breakfast in some cities)

8:30 - 9:00		The Components of Client Satisfaction The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.

9:00 – 10:00		Clearly Define and Meet Client Needs and Objectives Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.

10:00- 10:15		Break

10:15 – 11:15		Expanding Competency with Clients Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.

11:15 – 12:15		The Difference Between Good and Great Lawyering Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.

12:15- 1:15		Lunch (on your own)

1:15 - 2:45		The Attorney and Counselor At Law Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.

2:45 - 3:00		Break

3:00 - 3:45		Re-framing Difficult Concepts and Situations Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems

3:45 - 4:30		Making Persuasive Requests The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.

4:30		Adjourn

Chris Layton

Chris Layton, J.D. is the founder of The Layton Law Firm, PLLC, a consumer bankruptcy firm in Charlotte, North Carolina, and has been facilitating Likeable Lawyer programs since 2007. Chris holds a B.A. in Journalism from The University of Maryland at College Park and a J.D. from Wake Forest University.

Date: 12/11/2012
Start Time: 08:30:00Central Time Zone
End Time: 16:30:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"You will negotiate better after taking this course. I liked the seamless relation of Aristotelian principles to the neuroscience of what gets people to agree."

Marie Jordan,
Attorney, JP Morgan Chase

"The Likeable Lawyer's program provided extremely valuable content for all levels of experience."

Mark Ruppert,
Holland & Hart

"This course was filled with concrete examples, and teaches important fundamentals for improving lawyer and client relationships."

Michael Russ,
King and Spalding

"I love your seminars! Best CLE there is! I have been attending CLE since it was first required in Pennsylvania which was many, many years ago. Yours are, without question, the most enjoyable and informative."

Virginia Lederman ,
Associate University Counsel, Temple University

"This class will be very useful, giving great practical analysis of ways to communicate and persuade, and help move my positions along in all parts of my life, professionally and personally."

Michael Jaskolsky,
Quarles & Brady