Webinar

Needs Mapping: A Powerful Tool to Improve Working Relationships

Oct 29, 2015
9:30 am - 11:30 am Central Time Zone

Use calculator to show CLE credit for your state.

This program defines needs mapping, a tool used by successful lawyers to clarify the full range of their clients' needs and objectives. Using this tool helps reduce defensive posturing and increases cooperation and the discovery of creative solutions.

Develop a more thorough understanding of client objectives.
Dig beneath client positions to uncover their deeper interests.
Learn how to construct a needs map that leads to more satisfying results.

PRICE: $99.00

Note:All Teleconference/webinar times are shown as Central


9:30-10:30am		What is a Needs Map? Lawyers often wrongfully assume they understand their clients' objectives, only to discover in the end that the client is dissatisfied with what the lawyer thought was a good result. Learn how to conduct an initial interview that results in a comprehensive list of needs and objectives and how this facilitates a greater likelihood of successful resolution.

10:30-11:30am		Exercises in Developing a Needs Map After understanding the efficacy of a needs map, participants will employ this tool in a variety of hypothetical examples. Through this practice, lawyers become more comfortable with the tool, and experience its benefits.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

Date: 10/29/2015
Start Time: 09:30:00Central Time Zone
End Time: 11:30:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"These were two of the best CLE courses I have taken: the advice given was practical and useable."

Pete Giamporcaro,
Reed Smith

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

Jim Franklin,
Schroeder & Griffith

"Brian provides excellent psychological examples for why his techniques work in practice. With plenty of years experience negotiating complex transactions and dealing with all kinds of clients, I still learned a good deal about why certain techniques work better than others."

John Lamberski,
Mercer Thompson LLC

"I found the seminar to provide very useful insights into people's perceptions of each other and important ideas about how to communicate more clearly and effectively. I would recommend the course to anyone."

Angus King ,
Former Governor of Maine

"Very interactive. I liked the way the speaker used our comments to further his points. It was a very thoughtful CLE."

David Kutik,
Jones Day