"The class was a very good reminder of what makes people tick, how to more easily persuade them, and how to be a "likeable lawyer" for those of us for whom that is important."

"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "

"Extremely practical how-to course filled with useful negotiation tools. Provides insight into diagnosing the needs of your negotiation opponent that will allow you to increase the chances of obtaining successful outcomes."

"Deceptively good. Better than I anticipated."

"This course provides vital techniques for success in the practice of law. I have attended other seminars on these topics, and this was the best."