Webinar

Basis of Influence 3: Active Listening and Learning Conversations

Dec 20, 2019
9:00 am - 12:00 pm Central Time Zone

Use calculator to show CLE credit for your state.

As lawyers we try to influence people in every aspect of our professional life, whether we are negotiating a case, developing clients, or just trying to get a staff member to improve work performance. This five-part series investigates the foundations of influence and the factors that result in increased success and cooperation .

These short courses build on sections from our highly regarded courses "The Trusted Lawyer" and "The Persuasive Lawyer." (The Basis of Influence Series covers additional new material, but there is some overlap and review.) Each short course stands alone, so you can can one or take them all!

Part 1: Leadership, Trust, and The 9 Techniques of Automatic Influence
(120 minutes)

Techniques of "automatic influence" are built into the fabric of what makes us human, and give the ability to persuade without the appearance of influence. Lawyers use and are influenced by them, sometimes without even realizing it. This course explores the factors that affect every attorney’s ability to lead and persuade, including the role of “perceived” trust, and what scholars have identified as the 9 Techniques of Automatic Influence.

Discuss the relational foundation for leadership and persuasion.
Learn how to build trust for effective influence.
Discover 9 powerful techniques that lead to unconscious influence.

Part 2: Passion, Reciprocation and Getting What You Want
(120 minutes)

At the heart of every lawyer’s success is the ability to elicit support from others. More than 2,000 years ago Aristotle discussed this as being dependent on the ability to evoke the right attitude or emotion in the other person. This section explores how to inspire others to want to support your objectives.

Inspire the right emotions consistent with persuasion.
Invoke the desire in others to support your objectives.

Part 3: Active Listening and the 4 Phases of Having a Learning Conversation
(90 minutes)

Master the art of listening, and you will encourage clients and other lawyers toward full disclosure of accurate information. This program helps you discover how a learning conversation can reveal important new facts, and increase your successes as a lawyer.

Improve client service by learning to identify true needs and objectives.
Learn the four phases for clear and persuasive communication.

Part 4: Avoiding the Consequences of Unintentional Communication
(150 minutes)

If you've ever found yourself on the (losing) end of explaining what you really meant, you know how damaging negative misinterpretations can be. Attorneys will learn simple ways to improve communication, build rapport, and match intentions to delivery.

Discover why people misinterpret communication and motives, and how this can easily compromise lawyer effectiveness.
Learn simple ways to avoid harmful miscommunication.

Part 5: Reducing the Effects of Stress and Anxiety on Negotiation and Well-Being
(120 minutes)

In this program, lawyers look at how breakdowns in communication, effectiveness, and health can be caused by intense work demands and stress. Lawyers learn the neurophysiology of stress, together with simple techniques to reduce anxiety and regain clarity.

Learn how to keep anxiety from derailing communication and negotiation.
Explore simple ways to increase clarity and enjoy practicing law.

PRICE: $129.00

Note:All Teleconference/webinar times are shown as Central


90 minutes		Understanding the Consequences of Unintentional Communication Wonder what it "says" to another when they are cut off mid-sentence or when their phone call isn’t returned for days? Learn the dynamics of unintentional communication and how these unintended "messages" greatly diminish negotiation and persuasion effectiveness.

60 minutes		A Simple Model for Increasing Influence with Everyone With an understanding that people have the tendency to make up erroneous stories about our intentions, learn how to communicate "care," the cornerstone to positive communication and successful working relationships.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

Date: 12/20/2019
Start Time: 09:00:00Central Time Zone
End Time: 12:00:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"This was one of the best seminars I have participated in. The information was useful, practical, insightful and empowering. It was definitely more than I had anticipated or expected."

Therese Picard,
Daley & Orton

"The class had a lot of practical content and challenged me in concrete and believable ways."

John Shenk,
Ervin, Cohen and Jessup

"Useful for all lawyers, newly practicing or established."

Alice Carmichael Richey,
Parker Poe Adams & Bernstein

"Fantastic, helpful and insightful ... different from any previous CLE class I have taken."

Michael Schwartz,
Attorney

"Classes like this -- on human interactions -- are as valuable as any substantive CLE we might take. Interacting with people is fundamental to what we do. The legal profession needs more of this type of teaching. The program is very well curated, and Brian does an excellent job."

Michael Hamilton,
DLA Piper LLP