Live Seminar

The Satisfied Client

Aug 15, 2012
Pittsburgh, Pennsylvania
8:30 am - 4:30 pm

Use calculator to show CLE credit for your state.

How to Effectively Manage Clients and Meet Their Needs

The attorney-client relationship is fundamental to the success of your practice. This program teaches unique tools to deliver outstanding service and achieve exceptional results for your clients. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

Learn how to discover your client's full list of needs and objectives.
Manage clients in a way that saves you time and keeps them satisfied.
Use needs mapping and enhanced persuasion skills to negotiate more effectively with opposing counsel.

PRICE: $349.00


8:00		Registration (breakfast in some cities)

8:30 - 9:00		The Components of Client Satisfaction The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.

9:00 – 10:00		Clearly Define and Meet Client Needs and Objectives Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.

10:00- 10:15		Break

10:15 – 11:15		Expanding Competency with Clients Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.

11:15 – 12:15		The Difference Between Good and Great Lawyering Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.

12:15- 1:15		Lunch (on your own)

1:15 - 2:45		The Attorney and Counselor At Law Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.

2:45 - 3:00		Break

3:00 - 3:45		Re-framing Difficult Concepts and Situations Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems

3:45 - 4:30		Making Persuasive Requests The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.

4:30		Adjourn

Jeffrey Stec

Jeffrey Stec, J.D. has been a licensed lawyer since 1992, having practiced in the area of complex-family matters, including estate, divorce, and child custody disputes. Jeff developed his collaborative skills by becoming a certified mediator and strategic planning facilitator, specializing in family issues. Jeff has developed an expertise in the collaborative resolution of disputes, and in addition to his work with The Likeable Lawyer, he is currently a sought-after consultant who works with non-profits and municipalities to fashion solutions to complex organizational and community issues. Jeffrey graduated with honors from the University of Michigan Law School, and earned a Bachelor of Arts in English with high honors from the University of Michigan.

Name:	Omni William Penn Hotel
Address:	530 William Penn Place Pittsburgh Pennsylvania 15219
Phone:	(412) 281-7100
Map:	map
Description:	Self Park Mellon Square $14, Valet overnight only

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"Provides a helpful framework for understanding other interested parties in order to improve resolution of legal disputes, negotiations and interactions."

Christopher Kennedy,
Baker Botts

"A fun and engaging discussion that was very relevant and way better than most CLEs."

Mark Asbill,
Wells Fargo Legel Department

"This class is valuable because it helps you get outside your own head and gives you ways to see things from the other side's perspective, which is how true persuasion begins."

Robert Jackson,
Portland Superior Court

"One of the best ethics seminars I have seen in a long time. The examples and scenarios effectively illustrated the points made. Exceeded my expectations. "

Kate Patterson,
Patterson Ehrhardt, PLLC

"Excellent program for all lawyers that offers different methods to improve interactions with clients, opposing counsel and staff. "

Scott Allinson,
Norris, McLaughlin & Marcus