Live CLE Seminars CLE Webinars CLE on CD, CLE on DVD CLE on Demand, CLE mp3, Video CLE mp4

Live Seminar: The Satisfied Client
Aug 15, 2012
Pittsburgh, Pennsylvania
8:30 am - 4:30 pm

Use the CLE calculator to determine credit amount and type for the state in which you are licensed.

A Practical and Unique Approach to Managing Clients

The attorney-client relationship is fundamental to the success of your practice. Giving lawyers unique tools to deliver outstanding service and achieve exceptional results for your clients, this highly praised course is rich in content and entertaining in delivery. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

  • Uncover and map out your client's true objectives so you can more successfully represent them
  • Manage clients in a way that saves you time and keeps them satisfied
  • Avoid surly and uncooperative responses by reframing potential pitfalls and making persuasive requests
CLE CALCULATOR

Your State:

6.50 hrs, including:
Ethics: 1.00
PRICE: $349.00



 
8:00   Registration (breakfast in some cities)
8:30 - 9:00  

The Components of Client Satisfaction
The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.

9:00 – 10:00   Clearly Define and Meet Client Needs and Objectives
Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.

 
10:00- 10:15   Break
10:15 – 11:15   Expanding Competency with Clients
Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.

 
11:15 – 12:15   The Difference Between Good and Great Lawyering
Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.

 
12:15- 1:15   Lunch (on your own)
1:15 - 2:45   The Attorney and Counselor At Law
Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.

 
2:45 - 3:00   Break
3:00 - 3:45   Re-framing Difficult Concepts and Situations
Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems

 
3:45 - 4:30   Making Persuasive Requests
The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.
4:30   Adjourn
   

 

Jeffrey Stec

Jeffrey Stec, J.D. has been a licensed lawyer since 1992, having practiced in the area of complex-family matters, including estate, divorce, and child custody disputes. Jeff developed his collaborative skills by becoming a certified mediator and strategic planning facilitator, specializing in family issues. Jeff has developed an expertise in the collaborative resolution of disputes, and in addition to his work with The Likeable Lawyer, he is currently a sought-after consultant who works with non-profits and municipalities to fashion solutions to complex organizational and community issues. Jeffrey graduated with honors from the University of Michigan Law School, and earned a Bachelor of Arts in English with high honors from the University of Michigan.

Name:Omni William Penn
Address: 530 William Penn Place
Pittsburgh
Pennsylvania
15219
Phone:(412) 281-7100
Map:map
Description:Self Park Mellon Square $14, Valet overnight only

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, please visit our FAQ.








stock photo

"The class content exceeded my expectations and caused me to think about the kind of person I come across as, which is important but not a subject lawyers are usually trained on."
John Lamb, Attorney,
Caterpillar Financial Services



"You will negotiate better after taking this course. I liked the seamless relation of Aristotelian principles to the neuroscience of what gets people to agree."
Marie Jordan,
JP Morgan Chase



"In a very convenient succinct manner, Likeable Lawyer conveys critical components of being effective at leadership and persuasion."
Jean Tuffet,
Attorney



"Deceptively good. Better than I anticipated."
Blair Parker,
Parker and Edwards