Live Seminar

The Satisfied Client

Feb 28, 2012
Charleston, South Carolina
8:30 am - 4:30 pm

Use calculator to show CLE credit for your state.

How to Effectively Manage Clients and Meet Their Needs

The attorney-client relationship is fundamental to the success of your practice. This program teaches unique tools to deliver outstanding service and achieve exceptional results for your clients. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

Learn how to discover your client's full list of needs and objectives.
Manage clients in a way that saves you time and keeps them satisfied.
Use needs mapping and enhanced persuasion skills to negotiate more effectively with opposing counsel.

CLE CALCULATOR

Your State:

6 hrs, including:

Attorney Submit: 6.00

Note:
*Attorney Submit: If a particular course includes "Attorney Submit" in the "Credits" column, the program is approved for CLE credit, including Ethics, Professionalism and other specialty credit types in other formats and/or in other jurisdictions, although it is not currently approved for CLE credit in your selected state/format. The attorney/participant may nonetheless claim CLE credit for this course by self application. Please contact us if you need help with this process. If a particular course lists CLE credit, but does not say "Attorney Submit," the course is pre-approved for credit in your selected state/format.

PRICE: $349.00


8:00		Registration (breakfast in some cities)

8:30 - 9:00		The Components of Client Satisfaction The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.

9:00 – 10:00		Clearly Define and Meet Client Needs and Objectives Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.

10:00- 10:15		Break

10:15 – 11:15		Expanding Competency with Clients Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.

11:15 – 12:15		The Difference Between Good and Great Lawyering Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.

12:15- 1:15		Lunch (on your own)

1:15 - 2:45		The Attorney and Counselor At Law Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.

2:45 - 3:00		Break

3:00 - 3:45		Re-framing Difficult Concepts and Situations Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems

3:45 - 4:30		Making Persuasive Requests The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.

4:30		Adjourn

Chris Layton

Chris Layton, J.D. is the founder of The Layton Law Firm, PLLC, a consumer bankruptcy firm in Charlotte, North Carolina, and has been facilitating Likeable Lawyer programs since 2007. Chris holds a B.A. in Journalism from The University of Maryland at College Park and a J.D. from Wake Forest University.

Name:	Sheraton Charleston Airport Hotel
Address:	4770 Goer Drive Charleston South Carolina 29406
Phone:	(843) 747-1900

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"I love your seminars! Best CLE there is! I have been attending CLE since it was first required in Pennsylvania which was many, many years ago. Yours are, without question, the most enjoyable and informative."

Virginia Lederman ,
Associate University Counsel, Temple University

"Content was excellent. I had never taken a webinar class but thought it worked very well."

Holly Wheeler,
U.S. Dept. of the Interior, Office of the Solicitor

"The course is invaluable. I came wanting to learn how to be a better lawyer and left learning how to be a better person."

Amy Miller,
Waldrep Stewart & Kendrick

"The course incorporates timeless principles from psychology and philosophy to inform and educate the legal practice. Fascinating class."

Adam Freed,
Proskauer Rose

"Engaging and articulate facilitator, clear and well organized presentation, great content. "

James Ficaro,
The Weiser Law Firm