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On Demand Video

Unreasonable Expectations: A Trusted Lawyer’s Guide to Manage Client Expectations and Creatively Negotiate Superior Results

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The number one cause of client dissatisfaction is unreasonable expectations. This program helps lawyers better manage client relationships by facilitating clients to define reasonable expectations, and also improve negotiation skills to better achieve client objectives. Lawyers will further have the opportunity to examine their own law practice expectations, and learn simple ways to improve life as a lawyer. In this program, you will learn how to:

  • Manage clients to establish reasonable expectations.
  • Negotiate more effectively with other lawyers using a three phase approach that minimizes acrimony.
  • Lead your law practice towards increased success and satisfaction.

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PRICE: $199.00



 

 

2:15 - 3:15   Managing Client Expectations
This section teaches lawyers how to facilitate clients to shift from pie in the sky goals to a more realistic and reasonable range of both substantive and transactional expectations.
3:15 - 3:45   Controlling Difficult Clients
Do you have a few problem clients? Learn a set of very effective tools to control and manage clients who are demanding, needy and otherwise difficult.
3:45 - 4:00   Break
4:00 - 5:00   Three Phases of Negotiation
Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions.
5:00 - 6:00   A More Sustainable Law Practice
Does your law practice sometimes feel unnecessarily rewarding and stressful? In this hour, you will learn effective tools to increase your professional success and your satisfaction as a lawyer.
6:00   Adjourn

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"Very enlightening and useful information that I can't imagine getting in any other course for continuing education. You are so right, this was never covered in law school."
J. Wesley Bailey,
Attorney



"This was the most valuable CLE course I've ever attended, focusing on the core of our profession—service for our clients."
Maggie Doyle,
Hensel Phelps Construction Co.



"Engaging and articulate facilitator, clear and well organized presentation, great content. "
James Ficaro,
The Weiser Law Firm



"One of the best classes I have attended. It was very thought-provoking with real-world scenarios and important human/emotional insights which will be useful in dealing with clients."
Henry Koltys,
Mediation for Resolution



"The program exceeded my expectations. I found the speakers very engaging and maintained strong group participation. The Likeable Lawyer programs offer flexibility in meeting CLE requirements combined with the ambiance of a discussion among a small group of peers."
Dale Clemence,
Booz Allen Hamilton