Live CLE Seminars CLE Webinars CLE on CD, CLE on DVD CLE on Demand,  CLE mp3, Video CLE mp4

On Demand Video

Unreasonable Expectations: A Trusted Lawyer’s Guide to Manage Client Expectations and Creatively Negotiate Superior Results

Use calculator to show CLE credit for your state.

The number one cause of client dissatisfaction is unreasonable expectations. This program helps lawyers better manage client relationships by facilitating clients to define reasonable expectations, and also improve negotiation skills to better achieve client objectives. Lawyers will further have the opportunity to examine their own law practice expectations, and learn simple ways to improve life as a lawyer. In this program, you will learn how to:

  • Manage clients to establish reasonable expectations.
  • Negotiate more effectively with other lawyers using a three phase approach that minimizes acrimony.
  • Lead your law practice towards increased success and satisfaction.

CLE CALCULATOR

Your State:

Please select your state to see how many credits you would earn.

PRICE: $199.00



 

 

2:15 - 3:15   Managing Client Expectations
This section teaches lawyers how to facilitate clients to shift from pie in the sky goals to a more realistic and reasonable range of both substantive and transactional expectations.
3:15 - 3:45   Controlling Difficult Clients
Do you have a few problem clients? Learn a set of very effective tools to control and manage clients who are demanding, needy and otherwise difficult.
3:45 - 4:00   Break
4:00 - 5:00   Three Phases of Negotiation
Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions.
5:00 - 6:00   A More Sustainable Law Practice
Does your law practice sometimes feel unnecessarily rewarding and stressful? In this hour, you will learn effective tools to increase your professional success and your satisfaction as a lawyer.
6:00   Adjourn

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









stock photo

"Excellent course. Surprisingly relevant to all aspects of my practice and my life."
Tracy Forsythe,
Attorney



"Fantastic, helpful and insightful ... different from any previous CLE class I have taken."
Michael Schwartz,
Attorney



"Amazingly focused and valuable tools for client development."
Brice Tarzwell,
Bracewell & Giuliani LLP



"The course content and concepts were absolutely excellent! I cannot think of a more helpful course for any lawyer to take. I have practiced law for 38 years and have never attended a course that had more practical, concrete and excellent information for lawyers."
Nina Preston,
Attorney, Arizona Supreme Court



"Very enlightening."
Randi Ordetx,
Attorney, New York Times