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On Demand Video

The Trusted Lawyer

Use calculator to show CLE credit for your state.

Tools to Inspire Trust and Credibility and Increase Influence Across the Board

Illustrated with colorful examples and anecdotes, this program examines the effects of a lawyer's credibility and trust on their ability to win arguments and influence people. Discover the consequences of unintentional communication, and become better equipped to meet your clients' objectives. Learn effective approaches to:

  • Inspire trust and credibility with clients and decision-makers.
  • Ethically increase influence with colleagues and opposing counsel.
  • Develop long-term professional relationships.
  • Attract and retain key clients.
  • Increase success in every aspect of your practice.

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PRICE: $199.00



 
     
9:30 - 10:30   The Consequences of Unintentional Communication
No time to return phone calls or give full attention to the person you are with? Understand what that says to clients and how to minimize the consequences of unintentional communication.
10:30 - 11:30   The Basis of Influence
Lawyers attempt to exert influence in just about every aspect of their practice. Learn how to win over decision-makers and potential clients, and increase success with other lawyers and staff.
11:30 - 12:00   Improving Client Satisfaction and Maintaining Trust
Blame, justification and excuses diminish trust. Understand what clients most want and how to give it to them even when you have to deliver bad news.
12:00 - 12:15   Break
12:15 - 1:15   Communicating with Clients and Getting Your Work Done
A lawyer’s life can be stressful with a lot of time pressure.  Learn strategies to meet clients and others’ needs, minimize stress and get your tasks completed. 
1:15   Adjourn

Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"I found the seminar to provide very useful insights into people's perceptions of each other and important ideas about how to communicate more clearly and effectively. I would recommend the course to anyone."
Angus King ,
Former Governor of Maine



"Provides a helpful framework for understanding other interested parties in order to improve resolution of legal disputes, negotiations and interactions."
Christopher Kennedy,
Baker Botts



"Excellent course. Surprisingly relevant to all aspects of my practice and my life."
Tracy Forsythe,
Attorney



"This course hit the spot!"
Brenda Dominguez,
Arizona Supreme Court



"Exceeded my expectations with practical tools on the little things that can dramatically improve communication with clients, counsel and colleagues."
Joseph Green,
Baker, Donelson, Bearman, Caldwell & Berkowitz