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On Demand Video

The Trusted Lawyer

Use calculator to show CLE credit for your state.

Tools to Improve Professional Relationships, Increase Influence and Achieve Better Results for Clients

Illustrated with colorful examples and anecdotes, this program examines the effects of a lawyer's credibility and trust on their ability to win arguments and influence people. Discover the consequences of unintentional communication, and become better equipped to meet your clients' objectives. Learn effective approaches to:

  • Inspire trust and credibility with clients and decision-makers.
  • Ethically increase influence with colleagues and opposing counsel.
  • Develop long-term professional relationships.
  • Attract and retain key clients.
  • Increase success in every aspect of your practice.

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PRICE: $199.00



 
     
9:30 - 10:30   The Consequences of Unintentional Communication
No time to return phone calls or give full attention to the person you are with? Understand what that says to clients and how to minimize the consequences of unintentional communication.
10:30 - 11:30   The Basis of Influence
Lawyers attempt to exert influence in just about every aspect of their practice. Learn how to win over decision-makers and potential clients, and increase success with other lawyers and staff.
11:30 - 12:00   Improving Client Satisfaction and Maintaining Trust
Blame, justification and excuses diminish trust. Understand what clients most want and how to give it to them even when you have to deliver bad news.
12:00 - 12:15   Break
12:15 - 1:15   Communicating with Clients and Getting Your Work Done
A lawyer’s life can be stressful with a lot of time pressure.  Learn strategies to meet clients and others’ needs, minimize stress and get your tasks completed. 
1:15   Adjourn

Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"One of the best classes I have attended. It was very thought-provoking with real-world scenarios and important human/emotional insights which will be useful in dealing with clients."
Henry Koltys,
Mediation for Resolution



"Thoughtful presentation and content. High value."
Randolph Ruff,
Ogletree Deakins



"I really liked the conversational nature of the course and found it to be very engaging, helpful and informative. Much more fun than I have experienced before in a CLE program."
Nicole Stach,
Morgan Lewis



"Thought provoking, entertaining and informative. The instructor made the material come to life."
Gretchen Jacobs,
Arizona Governmental Affairs



"I came to this class because I needed ethics credit and got a lot more! This class was quite a surprise and far exceeded my expectations."
John Stewart,
Attorney, Intellectual Ventures