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On Demand Video

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Learn the time-saving benefits of initial interviews to establish clear client guidelines.
  • Negotiate reasonable goals and define expectations at the beginning of the relationship.

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PRICE: $99.00



 

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"Helpful to manage client relationships - particularly the more challenging relationships."
Sara Popovich,
Fragomen, Del Rey, Bernsen & Loewy



"The course was excellent, insightful and lent itself to immediate application."
Tracee Lewis,
Baker Botts



"This course was filled with concrete examples, and teaches important fundamentals for improving lawyer and client relationships."
Michael Russ,
King and Spalding



"I was truly impressed and surprised. This was by far one of the most beneficial, practical, engaging and enjoyable CLE seminars I have experienced. I will definitely be a repeat student."
Rochelle McCrackin,
Attorney



"The value of this class is extremely high."
Kenneth A. Miller III,
Miller Law Offices PLLC