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On Demand Video

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Negotiate reasonable expectations with clients at the onset of the relationship.
  • Better manage clients with clear communication and ongoing status reviews.
  • Develop leadership skills that inspires confidence in clients.

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PRICE: $99.00



 

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"One of the best MCLE classes I've ever taken because it has such broad application. It's not just for interacting with clients but with all human beings, and we could all use a primer or refresher on that! As I sat in class I thought to myself: This should be taught in law school. "
Kristin Matsuda,
Attorney



"The class had a lot of practical application and was valuable in that it gave practical pointers about how to best serve our clients. Implementation of this advice would better the reputation of lawyers as a profession. "
Tasha Pepper Dickinson,
Jones, Foster, Johnston & Stubbs



"The class had a lot of practical content and challenged me in concrete and believable ways."
John Shenk,
Ervin, Cohen and Jessup



"Indispensable knowledge rarely taught anywhere in the legal profession. "
Erika Diaz,
Los Angeles Center for Law and Justice



"This CLE has a surprisingly immediate and deep impact on the lawyers who take it. I expect that this will really alter my practice, and that is a first for CLEs."
Lauren Harrison,
Vinson & Elkins