On Demand Video

Needs Mapping: A Powerful Tool to Improve Working Relationships

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This program defines needs mapping, a tool used by successful lawyers to clarify the full range of their clients' needs and objectives. Using this tool helps reduce defensive posturing and increases cooperation and the discovery of creative solutions.

Develop a more thorough understanding of client objectives.
Dig beneath client positions to uncover their deeper interests.
Learn how to construct a needs map that leads to more satisfying results.

PRICE: $99.00


9:30-10:30am		What is a Needs Map? Lawyers often wrongfully assume they understand their clients' objectives, only to discover in the end that the client is dissatisfied with what the lawyer thought was a good result. Learn how to conduct an initial interview that results in a comprehensive list of needs and objectives and how this facilitates a greater likelihood of successful resolution.

10:30-11:30am		Exercises in Developing a Needs Map After understanding the efficacy of a needs map, participants will employ this tool in a variety of hypothetical examples. Through this practice, lawyers become more comfortable with the tool, and experience its benefits.

Jeffrey Stec

Jeffrey Stec, J.D. has been a licensed lawyer since 1992, having practiced in the area of complex-family matters, including estate, divorce, and child custody disputes. Jeff developed his collaborative skills by becoming a certified mediator and strategic planning facilitator, specializing in family issues. Jeff has developed an expertise in the collaborative resolution of disputes, and in addition to his work with The Likeable Lawyer, he is currently a sought-after consultant who works with non-profits and municipalities to fashion solutions to complex organizational and community issues. Jeffrey graduated with honors from the University of Michigan Law School, and earned a Bachelor of Arts in English with high honors from the University of Michigan.

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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"One of the best—and certainly the most practical—seminars I have taken on negotiation."

Paige Williams,
FedEx Corp. Legal Dept.

"Provides a helpful framework for understanding other interested parties in order to improve resolution of legal disputes, negotiations and interactions."

Christopher Kennedy,
Baker Botts

"This CLE has a surprisingly immediate and deep impact on the lawyers who take it. I expect that this will really alter my practice, and that is a first for CLEs."

Lauren Harrison,
Vinson & Elkins

"Excellent instructor and valuable material on working more effectively with clients and lawyers. Filled with thoughtful suggestions that will enhance my legal skill."

Patricia J. O'Donnell,
Baker Hostetler

"The material was thoughtful, insightful, interesting and the presenter made it relevant and practical. This is knowledge, understanding and insight I will be able to use and apply daily, both professionally and personally. "

Steven Snyder,
Davis, Snyder, Willford & Lehn