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On Demand Video

The Satisfied Client

Use calculator to show CLE credit for your state.

How to Effectively Manage Clients and Meet Their Needs

The attorney-client relationship is fundamental to the success of your practice. This program teaches unique tools to deliver outstanding service and achieve exceptional results for your clients. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

  • Learn how to discover your client's full list of needs and objectives.
  • Manage clients in a way that saves you time and keeps them satisfied.
  • Use needs mapping and enhanced persuasion skills to negotiate more effectively with opposing counsel.


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PRICE: $349.00

8:00   Registration (breakfast in some cities)
8:30 - 9:00  

The Components of Client Satisfaction
The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.

9:00 – 10:00   Clearly Define and Meet Client Needs and Objectives
Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.


10:00- 10:15   Break
10:15 – 11:15   Expanding Competency with Clients
Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.


11:15 – 12:15   The Difference Between Good and Great Lawyering
Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.


12:15- 1:15   Lunch (on your own)
1:15 - 2:45   The Attorney and Counselor At Law
Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.


2:45 - 3:00   Break
3:00 - 3:45   Re-framing Difficult Concepts and Situations
Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems


3:45 - 4:30   Making Persuasive Requests
The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.
4:30   Adjourn


Chris Layton

Chris Layton, J.D. is the founder of The Layton Law Firm, PLLC, a consumer bankruptcy firm in Charlotte, North Carolina, and has been facilitating Likeable Lawyer programs since 2007. Chris holds a B.A. in Journalism from The University of Maryland at College Park and a J.D. from Wake Forest University.

Links to the downloadable or streaming materials you've purchased will be available with your receipt and in your profile.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

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"Excellent course. I enjoyed the wide scope of the presentation and the unusual variety of useful information."
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Patton Boggs

"This class provided tools for dealing with conflict arising from difficult personalities and will help me better navigate such situations and achieve better results for my clients."
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Rose Harrison & Gilreath

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