Audio CD

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

Negotiate reasonable expectations with clients at the onset of the relationship.
Better manage clients with clear communication and ongoing status reviews.
Develop leadership skills that inspires confidence in clients.

PRICE: $119.00


9:30-10:30am		What Clients Expect This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.

10:30-11:30am		Establishing Client Guidelines Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

Your audio CD or DVD will be shipped to you upon completion of your order.

For more information, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"Excellent instructor and valuable material on working more effectively with clients and lawyers. Filled with thoughtful suggestions that will enhance my legal skill."

Patricia J. O'Donnell,
Baker Hostetler

"This course demonstrates the importance of pathos in persuasion with realistic examples of how communication and negotiation can go awry, and how it can be righted."

Christine Dehney,
Attorney

"Very interesting seminars with lots of useful concepts that can be utilized in my everyday dealings with people - both professionally and personally."

Mark Braun,
Baker & Hostetler

"I really liked the conversational nature of the course and found it to be very engaging, helpful and informative. Much more fun than I have experienced before in a CLE program."

Nicole Stach,
Morgan Lewis

"This course gives lawyers tools to better balance life and work."

Mark Glasser,
King & Spalding