Audio CD

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

Negotiate reasonable expectations with clients at the onset of the relationship.
Better manage clients with clear communication and ongoing status reviews.
Develop leadership skills that inspires confidence in clients.

PRICE: $119.00


9:30-10:30am		What Clients Expect This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.

10:30-11:30am		Establishing Client Guidelines Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"The course is invaluable. I came wanting to learn how to be a better lawyer and left learning how to be a better person."

Amy Miller,
Waldrep Stewart & Kendrick

"One of the best classes I have attended. It was very thought-provoking with real-world scenarios and important human/emotional insights which will be useful in dealing with clients."

Henry Koltys,
Mediation for Resolution

"Very good value. Valuable and dynamic material. The course exceeded my expectations."

Mary Bittence,
Baker & Hostetler

"The course taught practical guidance and helpful reminders on effective lawyering, and did so in a surprisingly interesting and motivational way."

Lynne Lagarde,
Earl, Curley & Lagarde

"I wish all of my CLE classes were this enjoyable and meaningful; which would make getting my 12 hours a year something to look forward to rather than dread."

Robert Brent Crews,
Crews Law Firm