Audio CD

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

Negotiate reasonable expectations with clients at the onset of the relationship.
Better manage clients with clear communication and ongoing status reviews.
Develop leadership skills that inspires confidence in clients.

PRICE: $119.00


9:30-10:30am		What Clients Expect This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.

10:30-11:30am		Establishing Client Guidelines Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"Excellent program for all lawyers that offers different methods to improve interactions with clients, opposing counsel and staff. "

Scott Allinson,
Norris, McLaughlin & Marcus

"Amazingly focused and valuable tools for client development."

Brice Tarzwell,
Bracewell & Giuliani LLP

"Fantastic, helpful and insightful ... different from any previous CLE class I have taken."

Michael Schwartz,
Attorney

"Excellent course. I enjoyed the wide scope of the presentation and the unusual variety of useful information."

Carl Forest,
Patton Boggs

"Excellent aid in a high-stress environment. Very interesting and helpful. More importantly, it kept my attention. This guy offers quite a few insights that you might not ever think of."

David G. Utley,
Davis & Young