"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Schroeder & Griffith
"It is hard to come up with something fresh in a negotiation course. This one offers several gems."
J. Stanton Curry,
Gallagher & Kennedy
"Best CLE I've had. The technology was top notch and the presenter was like talking to a friend or co-worker. This will help me to deal better with my clients in the future."
Attorney, Myler Disability
"The class exceeded my expectations in providing clear tools for any litigator to be more persuasive and effective in negotiating and arguing on behalf of clients."
Munsch, Hardt, Kopf & Harr
"This course demonstrates the importance of pathos in persuasion with realistic examples of how communication and negotiation can go awry, and how it can be righted."