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Negotiation Success 2: Negotiation Preparation: Developing a Needs Map

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"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Jim Franklin,
Schroeder & Griffith



"Great material presented in an easy, straight-forward manner to enhance professional relationships with clients, staff and colleagues."
Robert Piacente,
Fagen, Friedman & Fulprost



"Very enlightening."
Randi Ordetx,
Attorney, New York Times



"Fantastic class. Definite eye opener."
Adam Tamas,
Attorney, DST Systems



"Thoughtful presentation and content. High value."
Randolph Ruff,
Ogletree Deakins