"An excellent course for understanding the "customer service" aspect of representing clients--it is not all about case citations, pure knowledge, or experience. It is about earning client trust first and foremost. Highly recommended. "
Schroeder & Griffith
"Great material presented in an easy, straight-forward manner to enhance professional relationships with clients, staff and colleagues."
Fagen, Friedman & Fulprost
Attorney, New York Times
"Fantastic class. Definite eye opener."
Attorney, DST Systems
"Thoughtful presentation and content. High value."