Audio CD

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

Negotiate reasonable expectations with clients at the onset of the relationship.
Better manage clients with clear communication and ongoing status reviews.
Develop leadership skills that inspires confidence in clients.

PRICE: $119.00


9:30-10:30am		What Clients Expect This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.

10:30-11:30am		Establishing Client Guidelines Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.

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Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"You will negotiate better after taking this course. I liked the seamless relation of Aristotelian principles to the neuroscience of what gets people to agree."

Marie Jordan,
Attorney, JP Morgan Chase

"This course demonstrates the importance of pathos in persuasion with realistic examples of how communication and negotiation can go awry, and how it can be righted."

Christine Dehney,
Attorney

"Excellent and extremely eye opening. This really is worthwhile!"

Doug Grinnell,
Epsten Grinnell & Howell

"A very interesting, insightful presentation. The seminar flew by."

Dan Pinkston,
U.S. Department of Justice

"This is my third or fourth course with the Likeable Lawyer. Just like with my previous experiences, this course caused me to think about an aspect of representing real people - being aware of my clients' expectations that is often forgotten, taken for granted, or assumed to be handled. Thank you for giving me new skills to help me meet and exceed client expectations. "

Lucia McLaren,
Johnson Becker