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Webinar

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Sep 01, 2017
9:30 am - 11:30 am Central Time Zone

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Negotiate reasonable expectations with clients at the onset of the relationship.
  • Better manage clients with clear communication and ongoing status reviews.
  • Develop leadership skills that inspires confidence in clients.

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PRICE: $99.00



 

Note:All Teleconference/webinar times are shown as Central

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Date: 09/01/2017
Start Time: 09:30:00Central Time Zone
End Time: 11:30:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"This is one of the most informative and engaging CLE classes I've taken. I wish I had taken it years ago."
James E. Fearn,
Seattle Housing Authority



"Helpful to manage client relationships - particularly the more challenging relationships."
Sara Popovich,
Fragomen, Del Rey, Bernsen & Loewy



"The class content exceeded my expectations and caused me to think about the kind of person I come across as, which is important but not a subject lawyers are usually trained on."
John Lamb, Attorney,
Caterpillar Financial Services



"This class is so much more interesting than 99% of the CLE's I've ever taken. The tools I've learned apply to many areas of my life. Thank you so much!"
Nancy Martinez,
Law Offices of Nancy Martinez



"This course offers very practical and easily implemented tools to improve your influence with others and the quality of your legal practice."
Darrin Jeffries,
Plattner, Schneidman & Schneider