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Webinar

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Sep 01, 2017
9:30 am - 11:30 am Central Time Zone

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Negotiate reasonable expectations with clients at the onset of the relationship.
  • Better manage clients with clear communication and ongoing status reviews.
  • Develop leadership skills that inspires confidence in clients.

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PRICE: $99.00



 

Note:All Teleconference/webinar times are shown as Central

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Date: 09/01/2017
Start Time: 09:30:00Central Time Zone
End Time: 11:30:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"This was the most valuable CLE course I've ever attended, focusing on the core of our profession—service for our clients."
Maggie Doyle,
Hensel Phelps Construction Co.



"Another excellent seminar from The Likeable Lawyer. The concepts learned are as important—no, more important—than the latest legislative or appellate update. Very useful and enlightening."
James Johnson,
Lommen, Abdo, Cole, King & Stageberg



"Very interesting and informative CLE. One of the best that I have participated in."
Chris Bergeman,
Righi Law Group



"Provides a helpful framework for understanding other interested parties in order to improve resolution of legal disputes, negotiations and interactions."
Christopher Kennedy,
Baker Botts



"This course offers very practical and easily implemented tools to improve your influence with others and the quality of your legal practice."
Darrin Jeffries,
Plattner, Schneidman & Schneider