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Webinar

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Sep 01, 2017
9:30 am - 11:30 am Central Time Zone

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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Learn the time-saving benefits of initial interviews to establish clear client guidelines.
  • Negotiate reasonable goals and define expectations at the beginning of the relationship.

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PRICE: $99.00



 

Note:All Teleconference/webinar times are shown as Central

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Date: 09/01/2017
Start Time: 09:30:00Central Time Zone
End Time: 11:30:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









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"The content was excellent; different than any other CLE class I have taken and better. It provided extremely helpful training and actionable information that I can actually use in law, business and my personal life."
Robert Alexander Glenn,
Duke Energy



"The course exceeded my expectations. The workbook was excellent and the use of film clips made the course enjoyable."
Lindsey Chepke,
Attorney, Duke University



"Very interesting content that made me think about the PROCESS of negotiation in aways I hadn't before. Essential for all attorneys."
Leah W. Sprague,
Attorney



"The class had a lot of practical application and was valuable in that it gave practical pointers about how to best serve our clients. Implementation of this advice would better the reputation of lawyers as a profession. "
Tasha Pepper Dickinson,
Jones, Foster, Johnston & Stubbs



"This program is terrific, the content outstanding. It provided step-by-step advice about how to create a more successful and rewarding law practice."
Elizabeth Thompson,
Jones Bothwell Dion & Thompson