Live CLE Seminars CLE Webinars CLE on CD, CLE on DVD CLE on Demand,  CLE mp3, Video CLE mp4

Webinar

Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives

Mar 24, 2017
9:30 am - 11:30 am Central Time Zone

Use calculator to show CLE credit for your state.

Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.

  • Learn the time-saving benefits of initial interviews to establish clear client guidelines.
  • Negotiate reasonable goals and define expectations at the beginning of the relationship.

CLE CALCULATOR

Your State:

Please select your state to see how many credits you would earn.

PRICE: $99.00



 

Note:All Teleconference/webinar times are shown as Central

 

9:30-10:30am   What Clients Expect 
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship.
10:30-11:30am   Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction.

 

Brian Hammer

Brian Hammer, M.A., J.D., is the founder and a facilitator for The Likeable Lawyer. Brian practiced law for over ten years before starting The Likeable Lawyer in 2003, and has designed and delivered thousands of highly-praised programs to law firms, corporations and organizations nationwide. He is a frequent speaker at bar conventions, law firm events and other professional association meetings. Brian is a graduate of the University of Texas School of Law, the University of North Carolina School of Business, and holds a Masters of Psychology degree from the University of Santa Monica.


Date: 03/24/2017
Start Time: 09:30:00Central Time Zone
End Time: 11:30:00Central Time Zone
Phone:

For information on how to connect, check the FAQ.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.









stock photo

"The value of this class is extremely high."
Kenneth A. Miller III,
Miller Law Offices PLLC



"Very interesting and informative CLE. One of the best that I have participated in."
Chris Bergeman,
Righi Law Group



"The class had a lot of practical application and was valuable in that it gave practical pointers about how to best serve our clients. Implementation of this advice would better the reputation of lawyers as a profession. "
Tasha Pepper Dickinson,
Jones, Foster, Johnston & Stubbs



"This course gives lawyers tools to better balance life and work."
Mark Glasser,
King & Spalding



"Likeable Lawyer seminars are the only CLEs I actually put to use - over and over again. My contract negotiations are much less stressful due to the techniques and knowledge I've gained from The Likeable Lawyer."
Marie Jordan,
JP Morgan Chase