Live Seminar

The Satisfied Client

Aug 09, 2012
Philadelphia, Pennsylvania
8:30 am - 4:30 pm

Use calculator to show CLE credit for your state.

A Practical and Unique Approach to Managing Clients

The attorney-client relationship is fundamental to the success of your practice. Giving lawyers unique tools to deliver outstanding service and achieve exceptional results for your clients, this highly praised course is rich in content and entertaining in delivery. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

Uncover and map out your client's true objectives so you can more successfully represent them
Manage clients in a way that saves you time and keeps them satisfied
Avoid surly and uncooperative responses by reframing potential pitfalls and making persuasive requests

PRICE: $349.00


8:00		Registration (breakfast in some cities)

8:30 - 9:00		The Components of Client Satisfaction The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.

9:00 – 10:00		Clearly Define and Meet Client Needs and Objectives Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.

10:00- 10:15		Break

10:15 – 11:15		Expanding Competency with Clients Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.

11:15 – 12:15		The Difference Between Good and Great Lawyering Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.

12:15- 1:15		Lunch (on your own)

1:15 - 2:45		The Attorney and Counselor At Law Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.

2:45 - 3:00		Break

3:00 - 3:45		Re-framing Difficult Concepts and Situations Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems

3:45 - 4:30		Making Persuasive Requests The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.

4:30		Adjourn

Chris Layton

Chris Layton, J.D. is the founder of The Layton Law Firm, PLLC, a consumer bankruptcy firm in Charlotte, North Carolina, and has been facilitating Likeable Lawyer programs since 2007. Chris holds a B.A. in Journalism from The University of Maryland at College Park and a J.D. from Wake Forest University.

Name:	Holiday Inn Historic District
Address:	400 Arch Street Philadelphia Pennsylvania 19106
Phone:	215-923-8660
Map:	map
Description:	$7 for parking with parking coupon ticket available.

Credit Reporting

Our courses are approved in almost all states that have CLE requirements. Accreditation for a particular course will vary by state. Please use our CLE calculator for CLE credit available in your state. For more information, visit our FAQ.

"Excellent balance of applicable knowledge with real world examples. A fun way to satisfy CLE requirements from my desktop. The instructor was prepared and easy to follow."

James Hall,
Hall Johnson LLC

"One of the best classes I have attended. It was very thought-provoking with real-world scenarios and important human/emotional insights which will be useful in dealing with clients."

Henry Koltys,
Mediation for Resolution

"A very interesting, insightful presentation. The seminar flew by."

Dan Pinkston,
U.S. Department of Justice

"If I were king of the world, courses like this would be mandatory. This course will help to make me not just a better lawyer, but a more effective communicator with family, friends and others."

Eric Rathburn,
Attorney

"Very interesting and informative CLE. One of the best that I have participated in."

Chris Bergeman,
Righi Law Group